"Ziwei Service" or "Service" means destiny consultations or destiny courses offered by us. They include free or paid consultations.
"Ziwei Chart" or "Chart" means the chart calculated based on user input of the gender, date and time of birth. They include charts that are freely available for all users or charts that are purchased for extra and added features.
"Customer" includes anyone who orders our destiny consultation or purchases our Chart. "Student" includes anyone who purchases our destiny courses.
"Consultant" is our appointed staff to provide destiny consultations to our Customer who orders our Service. He has been trained and qualified by Institute of Ziwei International.
"Trainer" is our appointed staff to provide destiny education in destiny courses to our Student. He has been trained and qualified by Institute of Ziwei International.
The prices as shown on this Website are valid for online/internet order only. The offline (non-internet) prices may be different from the prices shown on this Website.
Customer/Student must pay for the Service or Chart first before we deliver.
We may offer Customer/Student alternative payment methods such as bank transfer, JomPay®, Debit and Credit cards, PayPal® so on, depending on the availability in the Customer's/Student's location.
We do not request, process or store Customer's/Student's payment information. This is all performed by the payment gateway of Customer's/Student's choice (Read our Privacy And Cookies Policy).
Refund request for the Service purchase must be made either (i) prior to the confirmation/approval/acceptance of Customer's/Student's appointment by us, or (ii) within one day after Customer/Student order is made, whichever occurs first.
Refund request for the Chart purchase must be made within the first 24 hours from the time of purchase.
Unless the Customer/Student is advised otherwise, all refund request will be processed immediately. However, the money will take longer to reach the Customer/Student due to the remittance process that performed by the payment gateway.
Service Order and Delivery
Customer/Student is responsible for correctly providing all requested order information, that includes Customer's/Student's gender, email, date and time of birth and place of birth. If incorrect information is provided, it may result in Customer/Student receiving and being liable to pay for inaccurate destiny analysis or no Service delivery, in the case of incorrect email given.
Upon completion of the order, Customer/Student will receive an order confirmation or receipt in an email. This email is auto-generated by our system and it is sent as soon as the order is completed. It is Customer's/Student's responsibility to check email frequently, including Junk/Spam box and notify us if he has not received any email after 5 hours from the time of the purchase.
This auto-generated email will contain an appointment link that allows Customer/Student to book appointment with Customer's/Student's Trainer or Consultant (Refer "Service Appointment" below).
For Service delivery, it will be conducted online, using Skype or other equivalent method of online chat application. The detail of this connection will be sent out to Customer/Student in the same auto-generated email above.
Chart Order and Delivery
For Chart purchase, Customer is responsible for correctly entering his email in the form. If incorrect email is entered, it may result in Customer not getting the activation code to register the Chart access. Chart purchase will also require Customer to sign and agree to our EULA (Read: here).
Upon completion of the order, Customer will receive an order confirmation or receipt in an email. This email is auto-generated by our system and it is sent as soon as the order is completed. It is Customer's responsibility to check email frequently, including Junk/Spam box and notify us if he has not received any email after 5 hours from the time of the purchase.
This auto-generated email will contain an activation code that allows Customer to register a Chart access. It has an expiry date (usually 3 days) that requires Customer's immediate action to activate the Chart access.
For Chart delivery, it will all be automated. Customer will use the activation code, as stipulated above to register his Chart access.
Appointment is only applicable to Customer/Student who orders Service.
Appointment is booked through our calendar system where Customer/Student will have visibility to the Consultant's/Trainer's availability for Service. This calendar system is given access to Customer/Student through a link provided as stipulated in the "Order" clause above.
It is Customer's/Student's responsibility to check his email (including his Junk/Spam box) frequently for any changes/updates about the appointment.
Please note that, the appointment is only considered valid if the Customer's/Student's appointment has been confirmed/approved/accepted by his Consultant/Trainer, whichever case is applicable.
Customer/Student may at anytime prior to the appointment, with at least 24 hours notice given to his Consultant/Trainer, re-schedule or cancel his appointment. However, the changed appointment is only considered valid if his changed appointment has been confirmed/approved/accepted by his Consultant/Trainer, whichever case is applicable.
In order to account for the timezone difference between the Customer/Student and the Consultant/Trainer, the first appointment available to the Customer/Student may be at least 24 hours away and, is subject to the availability of the Consultant/Trainer.
Failure to attend the appointment, or being late to the appointment may result in Customer's/Student's Service being canceled without notice and/or Customer's/Student's payment for the Service may be forfeited.
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Last update: 28 Sep 2017